In January 2018 Whatsapp launched another version of their application called Whatsapp Business App. But the majority of people use the Whatsapp private messaging app. We all are familiar with Whatsapp, this is one of the world’s most used instant messaging applications and people love it. This is a kind of free word to mouth marketing, when your customers or consumers feel satisfaction from your response it impacts your overall business image. Besides the online presence, customer support has a great impact on your business. The online presence of businesses in the current age is one of the most important aspects of the growth of any business.
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